Last updated: November 5, 2026
T. Shadow & Co. LLC wants customers to receive the products they ordered in good condition and as described.
All sales are final. T. Shadow & Co. LLC does not accept returns or exchanges, except when an item arrives damaged, defective, or incorrect, or when otherwise required by law.
Please review product descriptions carefully before placing an order.
If an item arrives damaged, defective, or is not the item you ordered, please contact us through our Contact Us page as soon as reasonably possible.
We may request photographs or other information needed to verify the problem. When appropriate, we will arrange a replacement or refund.
Refunds are not provided for change-of-mind purchases or unwanted items.
If a refund is approved because an item was damaged, defective, incorrect, or because of an error by T. Shadow & Co. LLC, the refund will normally be issued to the original method of payment. Processing time may vary depending on the bank or payment provider.
Shipping charges are non-refundable except when a refund results from an error by T. Shadow & Co. LLC or when otherwise required by law.
Do not return or ship an item to us unless you have first contacted us and received return instructions.
Digital and downloadable products are non-refundable once they have been delivered or downloaded, except where required by law or when the product is defective.
Products purchased through another retailer, distributor, marketplace, or website are subject to that seller’s return and refund policies. Questions regarding those purchases should be directed to the seller from whom the product was purchased.
For questions regarding an order, damaged item, or refund, please use our Contact Us page.